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SALES POLICY
Our sales policy are dictated in our terms and condition. This page is to help you
understand our goal and operational procedures at Downforce (hereinafter "DF").
What happens after submitting your order?
Once your order is processed. Our office staff will first verify your information to make sure everything is valid such as ID check, address check, and merchandise check. This is done to make sure there are no errors with your order and to root out any fraudulent orders.
Shipping Schedules
All products that are in stock are shipped in 1-2 business days. During this period your item will be inspected by QC. Shipping will then package your item and forward the tracking information to the office staff. During this period, the staff will notify you via email that the order has gone out and will furnish you with a tracking number (if available).
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All products that are NOT in stock are shipped 2 days after build completion.
Majority of carbon fiber parts are made to order and will require more time because of the clear coating process, which is a 2 day process. Majority of our backorder is from the clear coating process which is out of our hands.
Multiple item orders are by majority "Shipped complete". This means that if there is an item that is back ordered your order will not be shipped until all items are ready to go. However we do make exceptions for items that are back ordered for longer than 2 weeks.
Receiving Shipment
The first guideline when receiving any shipment from UPS, USPS, TNT, BAX Global, or EDI Express is to check the box. At DF we do not use boxes that have dents or tears. If you spot ANYTHING! note it on the signature page!!! All of our shipments are fully insured and if there are no remarks or comments about the damage the liability is against the consumer. We will do our best to fight the claim but it would be faster and easier for everyone if any damage(s) are documented on the slip. Do not become pressured by the delivery person to sign the bill of laden! We actually recommend you opening the package to inspect for any major damages, since we know that you may not be present when receiving the package; please notify the person to inspect the box. There should be no tears, crushed sections, holes, or damage on the box. Since our average box weighs 30 lbs, the freight company has dumped 1000 lb pallets on top of our packages before which resulted in cracks to the paint of the part. Please open the box to inspect.
Order Error
If we see any obvious errors with your order, we will make five attempts to contact you. If we fail to contact you within one calendar week, we will cancel your order. This policy is to protect the consumers. If you select "Pickup" for the shipping option but require shipping; your order will not ship until the shipping payment is made. Payment can be made via Credit Card, Paypal or Check. Please call in to make the corrections 714-288-1630.
Shipping Policy
DF will only ship to the billing address. Exceptions can be made under special circumstances such as repeat customers, business to business, special events, etc. If you provide a different shipping address on your order, we will not ship to the shipping address. This policy is set to protect against any fraudulent purchases. This simple rule is setup to protect the customer, credit card company and DF. Our shipment delivery requires ID check with signature for ALL SHIPMENTS. By requesting to waive the signature requirements you are WILLINGLY assuming all responsibilities on lost or stolen shipments, therefore DF will not be held accountable. Any claims are based on the decision of the shipping carrier.
Shipping Charges
Our shipping charges are supposed to reflect on the following:
Carrier Cost: Transport, Handling, and Fuel Surcharge.
Material Cost: Box, Packing Material (Fillings), Packaging Material (Tape, Staples, Straps, etc) and Labels
Labor Cost: Processing Information, Pulling Inventory, Boxing, and Drop Off
In many cases our shipping charges are only based on the carrier cost alone, many cases we do not bill you for the other costs.
Shipping Methods
International shipments are done via TNT, BAX or USPS. You may elect to use any shipping company you wish. We can even use your shipping account number, because most of the time we lose on shipping and we are not interested in making money on shipping.
Domestic shipments will be through USPS Priority Mail for very light parts under two pounds or small items. Normal shipments can go through FedEx, TNT, BAX, Ontrac or UPS. Oversize items will go via TNT or BAX Global. For freight shipments you have the option to have the shipment delivered to your closest terminal or airport for reduced shipping charges.
Shipping Damages
It is critical to contact us as soon as possible when you find out about any damages. First step is to note the damage and take pictures (if possible). Then contact us and send a picture if possible. Secondly, you are to repackage the product exactly the way you received it, do not throw away any packaging materials. We will have the carrier come and pickup the item for claims inspection. All of our shipments are fully insured against any damages incurred during the transport. If your item was not damaged in shipping and you accidentally damaged the item do not file a shipping claim.
Remember once the package leaves DF, it is no longer our responsibility, the best we can do is to help litigate the claim with the shipping company.
Changing an order
DF has no problems changing an order, unless the item was ordered from another vendor. As long as you email, fax, or call to notify us of any changes. The sooner you let us know, the better. There will be NO FEES for changes unless the change is to cancel out a special order item. If your changes requires a partial refund it will be the same way you made the payment (Cash, Check, Credit card, or Paypal). You may elect to receive a store credit which will never expire. If the change requires additional payment, the funds will need to be deposited before any work may start.
Special order items includes: painting, carbon fiber products, vendor ordered, custom carbon fiber inserts, built to order
Canceling an order
DF has no problems with canceling an order, unless the product is ordered through another vendor or a special order item. Cancellations are accepted on the same day of your order. The sooner you notify us the better, we encourage you to let us know as soon as possible. If you cancel after your item has shipped, then this situation would fall under Refunds. There are NO FEES for canceling an order on-time. Your credit will be processed immediately and returned to you the same way it was received.
Refunds
DF has a policy against refunds. The reason is because all orders are built to order. Once we receive an order, we build a replacement part right away. DF does this to reduce the lead-time so our items arrive to the customer sooner. In order to initiate a refund, we will need you to contact us via email, fax, or phone to obtain authorization for a refund. We will not always give a refund because our policy is "No Refunds". However we will do our best to work with you on this issue. Before making any purchase we always want you to think it over before committing because any doubts will create inconvenience to both sides of the party. If your refund is approved then the following will apply below:
Shipping, processing and packaging costs will not be refunded.
Return shipping cost is the buyer's responsibility.
Return shipping must have insurance coverage at full purchase price.
25% Restocking fee will charged on the part price.
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